Shipping policy

Enudium Shipping Policy

At Enudium, we are dedicated to delivering your orders with care and efficiency. We partner with TUNL, a trusted third-party logistics provider, to organize shipping through FedEx and UPS, ensuring your products arrive seamlessly. Below are the details of our shipping policy:

 

Order Processing Time

Orders are processed within 1-2 business days after payment is confirmed.

Once your order is processed, TUNL manages the shipment through FedEx or UPS, depending on your location.

Shipping Costs & Delivery Times

Shipping Costs: Calculated at checkout based on your destination, order weight, and shipping method. Please note that additional fees, such as customs duties and taxes, may not always appear automatically at checkout and may be charged by your local authorities upon delivery.

Delivery Times:

Estimated delivery within 3-7 business days, depending on your location.

Shipping times and costs may vary due to factors such as:

·       Destination location

·       Shipping carrier availability

·       Seasonal shipping demands

Tracking Your Order

After your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment via FedEx or UPS.

Please allow up to 24 hours for the tracking information to update after your order is dispatched.

Shipping Locations

We currently ship internationally.

Delivery times for international orders may vary based on customs clearance processes and local carrier schedules.

Customs and Duties

International shipments may be subject to additional customs duties, taxes, or other fees based on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost.

Some countries may not calculate customs fees or taxes automatically during checkout. In such cases, you will be responsible for settling these fees with your local customs office.

Lost or Damaged Shipments

We take great care to ensure the safe delivery of your order. However, in the rare event that your shipment is lost or arrives damaged, please follow these steps:

  • Contact our customer support team at service@enudium.com within 7 days of receiving your tracking details.
  • For damaged packages, do not open the products. Take clear photographs of the package and the damaged areas and share them with our support team.
  • Retain all packaging materials, as they may be required for the claims process.

Our team will work with TUNL, FedEx, or UPS to resolve the issue and ensure a satisfactory resolution.

Order Changes or Cancellations

If you need to modify or cancel your order, please reach out to us at [support email] within 12 hours of placing your order. Once processing begins, we may not be able to accommodate changes.

If you have any questions about our shipping policy, please contact us at service@enudium.com Tel: +971 50 401 5265. Thank you for choosing Enudium to support your skin’s resilience and beauty.